Our Cancellation Policy
Myotherapy Cancellation Policy
Please note that there is a late cancellation fee of $88 if you cancel with less than 24 hours notice. We know that life throws curve balls and you can’t always avoid a late cancellation so we’ll be reasonable with this policy.
But please try to give us at least 24 hours notice so that the time your therapist has blocked off for you may be offered to someone else who might be on the cancellation list.
Class Cancellation Policy
Cancelling Subscription
You can cancel your subscription at any time, just send an email to Jhoanna, our direct debit manager at - jhoanna@urbanleopard.com.au
Cancelling Class
You can cancel your class on your phone either by the link in the reminder email or reminder text that you receive 2 days out from the class.
** Please note - cancelling your spot in class will not cancel your subscription. If you'd like to cancel your subscription, you must email us directly so we have it in writing - jhoanna@urbanleopard.com.au
Missed Classes
Please note: if you miss your usual class you will still be charged.
Your payment reserves your spot in class and because our classes are capped, we can't give your spot to someone else if you don't turn up.
Make Up Classes
But you're welcome to come to a "Make Up Class" so you still get your training in. Make up classes are classes are any class that has a free spot for you to join in replace of your usual class.
Make up classes are valid for 3 weeks. The week before, during or the week after your regular class that you can't make.
Make up classes can't accrue after 3 weeks to use as credit in the future.
You can book a make up class online via the website on the Book Appointment button. Just write "Make Up" in the notes.
Holidays
If you are going on holiday and would like to pause your subscription just email Jhoanna, our direct debit manager at jhoanna@urbanleopard.com.au.
But please understand we have a waitlist, so your spot may be offered to someone else on the waitlist while you're away so we can't guarantee that you'll be able to get into the same class when you get home.