Our Cancellation Policy
Myotherapy Cancellation Policy
Please note that there is a late cancellation fee of $88 if you cancel with less than 24 hours notice. We know that life throws curve balls and you can’t always avoid a late cancellation so we’ll be reasonable with this policy.
But please try to give us at least 24 hours notice so that the time your therapist has blocked off for you may be offered to someone else who might be on the cancellation list.
Class Cancellation Policy
If you can't attend your usual class, please call or email reception to let our trainers know so they can plan the class according to numbers.
Please also note that we do not pause direct debits or offer refunds for missed classes.
If you have to miss your class due to sickness or work, you can come to a make-up class once you're well or available.
If you’re injured, however, we will pause your direct debit immediately.
You may call us anytime to reactivate your class subscription once you’re ready to get back to class.
For those going on a holiday, we require 2 weeks’ notice via email so we can pause your direct debit for the duration of your vacation and offer your place to someone else for a makeup class.
We don't pause direct debits for only one week.
Please understand that when your direct debit is paused, your spot in class is no longer reserved and may be given to someone else.